Photo inspections that sell auto repair work
The idea
Customers decline repairs they cannot see. When a service writer phones to say the brake pads are at 2 mm, it sounds like upselling; when the customer is looking at a photo of their own worn pads next to a red badge, approval rates jump. Digital vehicle inspections reliably lift average repair order 20-40%, which is exactly why shops tolerate AutoVitals at 300+ USD a month.
The incumbents bundle DVI with marketing suites, CRM, and long contracts. The wedge is the core loop alone, done cleanly: tech snaps photos on a phone, customer gets a text, taps approve on line items, shop gets an authorisation record. At 79 USD/month it undercuts hard while selling the same revenue lift.
Who pays
The buyer is the owner of a 2-8 bay independent shop, at 79 USD/month - one approved brake job a month pays for the year. The ROI maths is unusually easy to demonstrate in the product itself (approved value this month, on the dashboard). Distribution: shop owner Facebook groups, auto repair podcasts, and the jobber/parts reps who visit every independent shop weekly.
MVP scope
- Phone-first tech inspection flow with photos, video, and red/yellow/green ratings
- Inspection templates with a default 25-point courtesy check
- Per-item pricing and SMS-delivered customer report via tokenised link
- Tap-to-approve/decline line items with timestamped authorisation records
- Shop dashboard with approved-value tracking
- Skip for v1: parts catalogue and labour-guide integration, shop management system sync, payment collection, review requests
Build ShowTheWork, a digital vehicle inspection tool for independent auto repair shops. Stack: Next.js (App Router), Supabase for Postgres and auth, S3 with presigned upload URLs for photos and short videos, Twilio for customer SMS. Two experiences: a phone-first tech flow and a no-login customer report. Tech flow: service writer creates a vehicle/customer record and opens an inspection from a template (e.g. a 25-point courtesy check: brakes, tyres with tread depth, fluids, belts, suspension, battery). On their phone, the tech works item by item - snap photos, mark red / yellow / green, add a one-line note, optionally a 10-second video for things like a wobbling wheel bearing. Uploads happen in the background so the tech never waits. Estimate step: the writer attaches a price to each red and yellow item. Customer flow: the customer gets an SMS with a tokenised link - no app, no login. The report opens with the vehicle photo, a green/yellow/red summary, and each flagged item showing its photos, the note, and the price with an Approve / Decline toggle. A running total updates as they tap. Submitting fires an SMS and dashboard notification to the shop, and approvals are timestamped and stored as authorisation records - shops need that paper trail for disputes. Pages: shop dashboard (inspections in progress, sent, awaiting response, approved value today), inspection builder, template editor, customer report, settings/branding. Pricing: 79 USD/month per shop via Stripe, unlimited techs and inspections, 14-day trial.
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